[{"data":1,"prerenderedAt":631},["ShallowReactive",2],{"site":3,"feature-reports":22,"features-all":80},{"id":4,"city":5,"company":6,"country":7,"dataNote":8,"docs":9,"extension":15,"meta":16,"registration":17,"stem":18,"summary":19,"tagline":20,"__hash__":21},"site\u002Fsite.yml","Brighton","Tourbox Systems Limited","England","Data held in the UK and EU. Sub-processors published.",{"url":10,"title":11,"description":12,"linkLabel":13,"live":14},"https:\u002F\u002Fdocs.tourbox.com","Tourbox help docs","Step-by-step guides for people using Tourbox day to day, from the first enquiry to the customer portal.","Read the guide",false,"yml",{},"Registered in England and Wales, company number 15613075","site","One system from the first enquiry to the returned traveller.","Tour operator software, built in Brighton.","jQYMvQWLco7OlNszGA2dchGWeyEZIVmnbJ9RYhegizY",{"id":23,"title":24,"body":25,"control":26,"description":27,"docs":25,"extension":15,"faq":28,"highlights":46,"lede":68,"meta":69,"navigation":70,"path":71,"screen":72,"seo":77,"stem":78,"__hash__":79},"features\u002Ffeatures\u002Freports.yml","Reports and your own AI",null,8,"More than twenty reports read from the same bookings, saved and emailed on a schedule, a chat that answers from your numbers, and a connection so Claude, ChatGPT or another AI assistant can work on your figures without seeing a customer's name.",{"title":29,"items":30},"Questions about reports and your own AI",[31,34,37,40,43],{"label":32,"content":33},"Which reports are there?","Sales funnel, enquiry sources, enquiry pace, booking trends, revenue overview, margin by supplier, profit and loss per booking, cash flow, sales ledger, customer and supplier aging, costs not yet invoiced, over-billed and uncovered costs, currency exposure, currency gain or loss, currency contract use, supplier use, popular products, flights to ticket, a customer map, an operational calendar, which adverts brought in bookings, communications and targets. Each reads the same bookings, enquiries and payments your team works on.",{"label":35,"content":36},"Can I have a report sent to me every month?","Yes. Save a report with its filters and give it a schedule, and Tourbox runs it and sends it to you. Saved reports can be shared with the team.",{"label":38,"content":39},"What does my AI see when I connect it?","Only what you granted. The reporting figures are built for this purpose, with no customer, traveller or staff names, no contact details, no addresses below country and no notes; people and suppliers appear as reference codes you can paste into Tourbox search. The template tools see your document templates. Nothing else is reachable through the connection.",{"label":41,"content":42},"Which AI assistants work with it?","Any that supports MCP, the open standard for connecting an AI assistant to other software, which today includes Claude and ChatGPT. The assistant signs in through the normal Tourbox login, shows you a screen listing what it is asking to use, and the connection can be switched off from Settings.",{"label":44,"content":45},"Who can connect an AI assistant, and is my data used for training?","Anyone on your team can connect for the parts they are entitled to; the reporting figures need the export-data permission, which owners, admins and billing managers hold. Tourbox trains nothing on your data. The AI assistant you connect is your own choice and runs under your own agreement with that provider, so check its terms as you would for any tool you give your data to.",[47,50,53,56,59,62,65],{"title":48,"description":49},"More than twenty reports","Sales funnel, enquiry sources and pace, booking trends, revenue overview, margin by supplier, profit and loss per booking, cash flow, sales ledger, who owes you and who you owe, costs not yet invoiced, currency exposure and gain or loss, how much of each supplier you use, popular products, a map of where your customers live, an operational calendar and targets.",{"title":51,"description":52},"Saved and scheduled","Save a report with its filters, give it a schedule, and it arrives without anyone remembering to run it on the first of the month.",{"title":54,"description":55},"Ask a question","Ask in plain words, such as which destinations made the most margin last quarter, and get the figures and the chart back with the data they came from.",{"title":57,"description":58},"The dashboard","Revenue, margin, conversion, the enquiry pipeline, tasks and what is departing next, on one screen that reads the same bookings as everything else.",{"title":60,"description":61},"Connect your own AI","Connect Claude, ChatGPT or another AI assistant to your organisation with one sign-in, over MCP, the open standard for this. You choose which parts of Tourbox it may use and whether it may change anything, and you can switch it off at any time.",{"title":63,"description":64},"Figures only, no personal data","Your AI works on reporting figures that carry no customer, traveller or staff names, no contact details and no notes. Analysis never means personal data leaving Tourbox.",{"title":66,"description":67},"Templates written with your AI","The same connection can read, draft, validate and preview your document templates, so a new quote or voucher layout is a conversation rather than an afternoon.","The numbers in Tourbox come from the bookings your team worked on, so a report is never a separate spreadsheet that drifts. Read them in the app, have them sent to you, ask a question in plain words, or point your own AI at them.",{},true,"\u002Ffeatures\u002Freports",{"src":73,"alt":74,"caption":75,"origin":76},"\u002Fscreens\u002Ffe_report_revenue.webp","The Revenue Overview report in Tourbox, total revenue, cost and margin for the period, a monthly bar chart of revenue against cost with the margin line under it, and the month-by-month table","Revenue overview, by month","figures",{"title":24,"description":27},"features\u002Freports","4HitAgS1fbPNLnZJdrBl27YwPapK65V19bs-AwjwZqU",[81,128,175,222,265,315,361,416,435,483,532,580],{"id":82,"title":83,"body":25,"control":84,"description":85,"docs":86,"extension":15,"faq":87,"highlights":105,"lede":118,"meta":119,"navigation":70,"path":120,"screen":121,"seo":125,"stem":126,"__hash__":127},"features\u002Ffeatures\u002Fbooking-pipeline.yml","Booking pipeline",1,"Every enquiry and booking on one board, from the first contact to an authorised booking, with the dates, people and money on the row.","https:\u002F\u002Fdocs.tourbox.com\u002Fpipeline",{"title":88,"items":89},"Questions about the booking pipeline",[90,93,96,99,102],{"label":91,"content":92},"How do enquiries from my website get into Tourbox?","Add a Tourbox form to your website and each submission arrives as a new enquiry, with the form as its source and the answers attached. Enquiries from your inbox and from phone calls go into the same list, so every lead is in one place. From there you qualify it, reject it with a reason, or start a quote.",{"label":94,"content":95},"What happens to the enquiry when I start a quote?","Starting a quote creates a booking from the enquiry, and the enquiry becomes read-only and stays linked to it. The work carries on in the booking, which starts at Quoting in Tourbox. One enquiry never turns into two bookings.",{"label":97,"content":98},"When does a booking count as confirmed?","A booking moves to Confirmed when the first customer payment is recorded against it, and you authorise it once everything is final. Tourbox records each change of status with who made it and when.",{"label":100,"content":101},"Can I see which bookings need attention without running a report?","Yes. Lapsed quotes, overdue payments and departures this week stand out on the bookings list and on the Tourbox dashboard. The list filters by status, owner, travel dates and tags.",{"label":103,"content":104},"Does it handle ATOL for flight-inclusive trips?","Yes. A flight-inclusive booking carries its ATOL handling, and Tourbox generates the ATOL certificate in your branding, alongside your other documents.",[106,109,112,115],{"title":107,"description":108},"One pipeline","Enquiry, quoting, quote sent, confirmed, authorised, travelling, returned. The same words on every booking, so a glance tells you what needs doing.",{"title":110,"description":111},"Enquiries captured, not copied","Website forms and inbound email land as enquiries with the dates, party and budget already filled in. Qualify them, then convert to a booking in one step.",{"title":113,"description":114},"Status you can see","Lapsed quotes, overdue payments and departures this week stand out on the list and on the dashboard, without a report being run.",{"title":116,"description":117},"ATOL where it applies","Flight-inclusive bookings carry their ATOL handling and certificates, generated in your branding.","An enquiry comes in from your website, your inbox or a call. From then on it moves through one pipeline, and everyone on the team can see where it stands.",{},"\u002Ffeatures\u002Fbooking-pipeline",{"src":122,"alt":123,"caption":124},"\u002Fscreens\u002Ffe_bookings.webp","The bookings list in Tourbox, one booking per row with status, customer, itinerary, departure, total and margin","Bookings, one row each",{"title":83,"description":85},"features\u002Fbooking-pipeline","zKp_pzDXZQaaiijYA4NiutULGUgk7P9YoTk-Gclrvrw",{"id":129,"title":130,"body":25,"control":131,"description":132,"docs":133,"extension":15,"faq":134,"highlights":152,"lede":165,"meta":166,"navigation":70,"path":167,"screen":168,"seo":172,"stem":173,"__hash__":174},"features\u002Ffeatures\u002Fitinerary-builder.yml","Itinerary builder",2,"Build day-by-day itineraries from your own catalogue, with flights, accommodation, transfers and excursions as blocks you have used before.","https:\u002F\u002Fdocs.tourbox.com\u002Fpipeline\u002Fitineraries",{"title":135,"items":136},"Questions about the itinerary builder",[137,140,143,146,149],{"label":138,"content":139},"Can I build an itinerary from a template?","Yes. Save any itinerary as a template and start the next enquiry from it rather than from a blank page. Tourbox also keeps day templates, such as a standard arrival day, which expand into their blocks when you drop them in and can then be edited without changing the template.",{"label":141,"content":142},"Where do the hotels and activities in the builder come from?","From your own catalogue, which sits in a panel beside the builder. Drag a hotel, activity or transfer into a day and its description, photos and cost come with it. Each booking in Tourbox keeps its own copy of the block, so a later change to the catalogue only reaches new trips.",{"label":144,"content":145},"How is the price of the trip worked out?","Each catalogue block carries a supplier cost and a customer price, and Tourbox adds them up into the trip's total price, total cost and margin as you build. You can override the price or the cost on any block for a bespoke arrangement.",{"label":147,"content":148},"Can I offer the customer two versions of the same trip?","Yes. A booking can hold more than one itinerary, for example a standard and a premium option, with one of them marked active. Only the active itinerary counts towards the booking's pricing in Tourbox and appears in the customer portal.",{"label":150,"content":151},"Do the photos on a block reach the customer?","Yes. Attach images and files to any block from the media library or from your desktop, and Tourbox carries them through to the customer portal and the PDF. Each block can also have its own description for the customer, kept apart from the internal name your team and suppliers see.",[153,156,159,162],{"title":154,"description":155},"Days, not documents","Each day holds its blocks in order: a transfer, a hotel for three nights, a guided walk, a free afternoon. The timeline keeps the dates right as the trip changes.",{"title":157,"description":158},"Your catalogue, one drag away","Hotels, activities and transfers you have used before sit in a panel beside the builder. Drop one in and its description, photos and cost come with it.",{"title":160,"description":161},"Templates for the trips you sell often","Save an itinerary as a template and start the next enquiry from it, rather than from a blank page.",{"title":163,"description":164},"Photos and documents on the block","Attach images and files to any block, from the media library or straight from your desktop. They flow through to the portal and the PDF.","The itinerary is the heart of the trip, so the builder is the heart of Tourbox. Days down the page, your catalogue docked beside it, and the pricing following every block you drop in.",{},"\u002Ffeatures\u002Fitinerary-builder",{"src":169,"alt":170,"caption":171},"\u002Fscreens\u002Ffe_builder.webp","The itinerary builder with a day-by-day timeline and the catalogue docked on the right","The builder with the catalogue docked",{"title":130,"description":132},"features\u002Fitinerary-builder","mkGG_MwZuCnWv3eU_94N-45d7Fc2R7soDidMcoeXI0Y",{"id":176,"title":177,"body":25,"control":178,"description":179,"docs":180,"extension":15,"faq":181,"highlights":199,"lede":212,"meta":213,"navigation":70,"path":214,"screen":215,"seo":219,"stem":220,"__hash__":221},"features\u002Ffeatures\u002Ffinancial-management.yml","Suppliers, invoices and money",3,"Supplier costs, customer and supplier invoices, payments and margin tracked on the booking itself, in the customer's currency and yours.","https:\u002F\u002Fdocs.tourbox.com\u002Ffinance",{"title":182,"items":183},"Questions about suppliers, invoices and money",[184,187,190,193,196],{"label":185,"content":186},"How do supplier costs reach the customer invoice?","Supplier costs come onto the booking with the itinerary, each block carrying its cost and its customer price, and Tourbox totals them into the trip price and the margin. You raise the deposit and balance invoices from the same booking, in your branding, and each invoice line can link to the itinerary block it charges for.",{"label":188,"content":189},"Can a booking be priced in the customer's currency and reported in mine?","Yes. Every booking in Tourbox has the customer's currency and your accounting currency. Exchange rates, committed rates and the realised gain or loss sit on the booking's finance screen, and a currency contract can lock a rate for a supplier payment due months away.",{"label":191,"content":192},"How do customers pay?","By payment link, by card in the customer portal or by bank transfer. Each payment is recorded on the booking and allocated to its invoices, which update their paid status, and the first payment moves the booking to Confirmed in Tourbox.",{"label":194,"content":195},"Does it sync with Xero?","Yes, when you want it to. Tourbox pushes supplier invoices and customer payments to Xero as they happen, so your books match your bookings.",{"label":197,"content":198},"Can I see what I still owe suppliers?","Yes. Log each supplier's invoices against the trip and mark them paid, and the money still owed shows as one number on the booking. Tourbox also keeps every document and payment on the supplier's own record, with the outstanding balance in each currency.",[200,203,206,209],{"title":201,"description":202},"Supplier invoices against the trip","Record what each hotel, guide and transfer costs, log their invoices and mark them paid. Outstanding supplier money is one number on the booking.",{"title":204,"description":205},"Customer invoices and payments","Raise deposit and balance invoices in your branding, take payments by link or bank transfer, and watch the outstanding figure fall.",{"title":207,"description":208},"Two currencies, worked out","A booking has the customer's currency and your accounting currency. Rates, committed rates and realised gain or loss are part of the screen, not a spreadsheet.",{"title":210,"description":211},"Xero when you want it","Push supplier invoices and customer payments to Xero as they happen, so the books match the bookings.","The money lives on the booking. Every supplier cost, every invoice and every payment sits on the trip it belongs to, so the margin you see is the margin you have.",{},"\u002Ffeatures\u002Ffinancial-management",{"src":216,"alt":217,"caption":218},"\u002Fscreens\u002Ffe_finance.webp","A booking's finance tab in Tourbox, with total cost, margin preview, and every supplier cost listed against the trip and its days","Supplier costs on the booking",{"title":177,"description":179},"features\u002Ffinancial-management","RTZboSoKf8nwoG4tdy1VC3Q1XaqBiC6IYv_HfJJQHeQ",{"id":223,"title":224,"body":25,"control":225,"description":226,"docs":227,"extension":15,"faq":228,"highlights":246,"lede":259,"meta":260,"navigation":70,"path":261,"screen":25,"seo":262,"stem":263,"__hash__":264},"features\u002Ffeatures\u002Fteam-collaboration.yml","Team",4,"Roles and access, tasks with owners and due dates, shared templates, and a knowledge base the whole team can search.","https:\u002F\u002Fdocs.tourbox.com\u002Fsettings\u002Fteam-members",{"title":229,"items":230},"Questions about the team features",[231,234,237,240,243],{"label":232,"content":233},"Can I limit what a new consultant can see?","Yes. Everyone on the team has a role in Tourbox, one of owner, admin, editor or viewer. Give a new consultant what they need on day one without handing them the finance screens.",{"label":235,"content":236},"Can I assign follow-ups with a deadline?","Yes. A task has an owner, a due date and time, and a priority, and it can be linked to a booking, an enquiry or a customer, where it shows on that record's timeline. Automation rules in Tourbox raise the routine tasks for you.",{"label":238,"content":239},"Where does the team keep destination and supplier know-how?","In the hub, a searchable knowledge base of folders and documents, written in Tourbox or uploaded as files such as PDFs and spreadsheets. Search finds pages by meaning as well as by keyword, and the chat answers questions from your own pages with the page each answer came from.",{"label":241,"content":242},"Will quotes and emails read the same whoever sends them?","Yes. Itinerary blocks, document templates and email snippets are shared by the whole team, and Tourbox fills in details such as the customer's name and the booking reference from the booking when they are used.",{"label":244,"content":245},"What happens to someone's work when they leave?","Removing a member ends their access to Tourbox straight away. The bookings, enquiries and messages they created stay, with their name on them, and you can invite them back later.",[247,250,253,256],{"title":248,"description":249},"Roles and access","Owners, admins, editors and viewers. Give a new consultant what they need on day one without handing them the finance screens.",{"title":251,"description":252},"Tasks with a due time","Assign follow-ups, payment reminders and supplier chases with an owner and a deadline. Automation rules raise the routine ones for you.",{"title":254,"description":255},"The hub, your knowledge base","A searchable home for what the team knows about destinations, properties and how your business does things, with an AI chat that answers from your own pages.",{"title":257,"description":258},"Templates for itineraries, documents and emails","Reusable itinerary blocks, document templates and email snippets, so quotes, confirmations and follow-ups read the same whoever sends them.","A tour business runs on what the team knows. Tourbox keeps that knowledge where the work is, and makes sure the right person sees the right booking.",{},"\u002Ffeatures\u002Fteam-collaboration",{"title":224,"description":226},"features\u002Fteam-collaboration","dqHtVsOKhV2MFBHbk5XAWBxrcJs65Bj0D9_a9qtPALE",{"id":266,"title":267,"body":25,"control":268,"description":269,"docs":270,"extension":15,"faq":271,"highlights":289,"lede":305,"meta":306,"navigation":70,"path":307,"screen":308,"seo":312,"stem":313,"__hash__":314},"features\u002Ffeatures\u002Fcustomer-portal.yml","Customer portal and app",5,"A branded portal and a mobile app where travellers see their itinerary, documents and payments, carrying your name and not ours.","https:\u002F\u002Fdocs.tourbox.com\u002Fsharing\u002Fcustomer-portal",{"title":272,"items":273},"Questions about the customer portal and app",[274,277,280,283,286],{"label":275,"content":276},"Does the portal work on a phone?","Yes. The Tourbox portal shows the itinerary, hotels, documents and important information in a layout that reads on a phone, before, during and after the trip. Travellers who want the trip in their pocket can also use the companion app for iOS and Android, with the same itinerary, documents and payments.",{"label":278,"content":279},"Will my travellers see the Tourbox name?","No. The portal, the documents and the app carry your logo, colours and fonts, and Tourbox does not appear on them. Photos and documents can be served from your own domain as well.",{"label":281,"content":282},"If I change the itinerary, do travellers see it?","Yes. The portal reads the booking in Tourbox, so a hotel or a time changed in the builder shows there with no second copy to update. Travellers see the booking's active itinerary.",{"label":284,"content":285},"How do travellers sign in?","Invite each traveller with an email address from the booking in Tourbox, and they sign in with a passcode sent by email. You can resend an invite or revoke access for one traveller or for everyone, and each traveller sees only the bookings they were invited to.",{"label":287,"content":288},"Can travellers pay in the portal?","Yes. Travellers see what is due and pay by card from the portal, and the payment lands on the booking in Tourbox. You choose per booking whether invoices and payment status show.",[290,293,296,299,302],{"title":291,"description":292},"Your brand, start to finish","Logo, colours, fonts and the look of the itinerary are yours. Tourbox does not appear.",{"title":294,"description":295},"The trip, day by day","The itinerary, hotels, documents and important information, readable on a phone before, during and after the trip.",{"title":297,"description":298},"Live from the booking","Change a hotel or a time in the builder and the portal shows it. There is no second copy to update.",{"title":300,"description":301},"Payments in the portal","Travellers see what is due and pay by card from the portal, and the payment lands on the booking.",{"title":303,"description":304},"An app for the journey","A companion app for iOS and Android with the same itinerary, documents and payments, for travellers who want it in their pocket.","What the traveller sees is yours. The portal, the documents and the app wear your logo, your colours and your fonts, and show them the trip exactly as you have it.",{},"\u002Ffeatures\u002Fcustomer-portal",{"src":309,"alt":310,"caption":311},"\u002Fscreens\u002Fgw_highlights.webp","A traveller's trip page showing the trip highlights with a photo, in the operator's own typeface and colours","A trip page in the operator's branding",{"title":267,"description":269},"features\u002Fcustomer-portal","E_VheV7cWovI2yoq6Tq8LHtSkrXgoufFnr9cjLhDL5o",{"id":316,"title":317,"body":25,"control":318,"description":319,"docs":320,"extension":15,"faq":321,"highlights":339,"lede":355,"meta":356,"navigation":70,"path":357,"screen":25,"seo":358,"stem":359,"__hash__":360},"features\u002Ffeatures\u002Fai-features.yml","AI tools",6,"Reads supplier documents for you, answers questions from your own knowledge base, drafts replies and tidies your photos, running only on providers approved for UK and EU data.","https:\u002F\u002Fdocs.tourbox.com\u002Fintegrations\u002Fai-features",{"title":322,"items":323},"Questions about the AI tools",[324,327,330,333,336],{"label":325,"content":326},"Can it read supplier invoices for me?","Yes. Upload a supplier invoice, confirmation or receipt as a PDF, an image or a scan, and Tourbox pulls out the supplier, document number, dates, line items, totals, tax and currency. You check the result side by side with the document, correct anything wrong and save it as a supplier document.",{"label":328,"content":329},"Where does the AI run, and is my data used for training?","The models run on providers with EU regions, locked in code to an approved set and listed on the Tourbox sub-processor page. Nothing is trained on your data.",{"label":331,"content":332},"Does it send replies on its own?","No. Inbound email is classified and a reply drafted from the booking, and you edit and send it yourself. Any text the AI writes in Tourbox can be reviewed and changed before it is saved.",{"label":334,"content":335},"What can I ask the knowledge base chat?","Anything your hub has an answer to, asked in plain words, such as how you handle a cancellation after departure or which hotels you recommend for families. Tourbox answers from your own pages and shows the page each answer came from.",{"label":337,"content":338},"What does it do with my photos?","Tourbox can sharpen up small photos so they print and display at full size, retouch them and generate variations of them. It also finds the duplicate tags and places that build up over the years, so your lists stay tidy.",[340,343,346,349,352],{"title":341,"description":342},"Reads supplier documents","Confirmations, invoices and travel documents are read and their details pulled onto the booking, for you to check rather than retype.",{"title":344,"description":345},"Answers from your own knowledge base","Ask a question in plain words and get an answer grounded in your own pages, with the page it came from.",{"title":347,"description":348},"Drafts the reply","Inbound email is classified and a reply drafted from the booking, ready for you to edit and send.",{"title":350,"description":351},"Tidies your media and lists","Sharpen up small photos for big screens, retouch them, generate variations, and find the duplicate tags and places that build up over years.",{"title":353,"description":354},"EU providers, published","The AI runs on providers that keep data in the EU, fixed in code and listed on our sub-processor page. Nothing is trained on your data.","The AI in Tourbox takes the repetitive admin off the desk. It reads supplier confirmations, answers questions from the hub, your own knowledge base, drafts replies and cleans up your photos, and it only runs on providers we have approved for UK and EU data.",{},"\u002Ffeatures\u002Fai-features",{"title":317,"description":319},"features\u002Fai-features","TQi0uMCxR4LPAyUvgh_zIJmHZzpvma5FIkRLRsWOsOA",{"id":362,"title":363,"body":25,"control":364,"description":365,"docs":25,"extension":15,"faq":366,"highlights":384,"lede":406,"meta":407,"navigation":70,"path":408,"screen":409,"seo":413,"stem":414,"__hash__":415},"features\u002Ffeatures\u002Fmedia-library.yml","Media library",7,"One library for your photos, video and documents, searched by what is in the picture, captioned for you, cropped around the subject at every size, and delivered under your own web address.",{"title":367,"items":368},"Questions about the media library",[369,372,375,378,381],{"label":370,"content":371},"Can I use the media library on its own, without the rest of Tourbox?","Yes. Some operators start with the library and the WordPress plugin, which adds a Tourbox tab to the WordPress media window so your site picks images straight from it, with the same search and the crop editor. The rest of Tourbox is there when you want it, on the same plan.",{"label":373,"content":374},"How does search by meaning work?","Each image and each description is turned into a summary of what it shows, on a provider that keeps data in the EU, and a search compares your words against those. It finds a sunset over water whether the file is called IMG_4021 or beach-evening. The same works the other way round, picking a photo and asking for similar ones.",{"label":376,"content":377},"What happens to a photo I upload in portrait from my phone?","Tourbox reads the orientation from the file and stores the image the way you saw it, so it is never served sideways. The focal point and crops you set stay in the same place at every size.",{"label":379,"content":380},"Where are my files stored?","In EU data centres, with copies of every size kept close to the viewer. Video is prepared on our own EU servers, so no outside video company is involved. Every provider we use is listed on the sub-processor page.",{"label":382,"content":383},"Can photos carry my own web address?","Yes. Confirm a web address you own and public photos and documents are delivered under it instead of ours. Your website, the portal and the PDFs all pick the new host up.",[385,388,391,394,397,400,403],{"title":386,"description":387},"Search by what is in the picture","Type what you are after, a beach at dusk or a tuk-tuk in the rain, and the library finds it whether or not anyone named the file that way. Pick a photo and find the ones like it. Tags, places, dates and sizes narrow the results.",{"title":389,"description":390},"Alt text and captions, written for you","Every upload gets a description you can edit, so the portal, the PDF and your website always describe the picture for search engines and screen readers, and the search has something to read.",{"title":392,"description":393},"Focal point and autocrop","Mark what matters in a photo once and every size, from a thumbnail to a full-width hero, is cropped around it. No more faces sliced off on a phone.",{"title":395,"description":396},"Upscale, retouch and variations","A small original is sharpened up when a larger size is needed, so an old photo still fills a screen. Retouch an image, remove something from it, or ask for a variation without leaving the library.",{"title":398,"description":399},"Video, hosted by us","Upload a clip and it is prepared for playback and hosted by us in the EU, with a still for the cover, ready for the portal and your site. No YouTube or Vimeo account needed.",{"title":401,"description":402},"Your own web address","Photos and documents can carry a web address you own instead of ours, and copies of every size are kept close to the viewer so pages load fast wherever the traveller is.",{"title":404,"description":405},"Bulk upload, tidied on the way in","Drop whole folders in. Tags and places are suggested from the folder and file names, duplicates are caught before they land, and the batch can be tagged in one go.","A tour operator runs on pictures. Tourbox keeps all of them in one library that your team, your website, the itinerary and the traveller's portal all read from, and does the tidying that nobody has time for.",{},"\u002Ffeatures\u002Fmedia-library",{"src":410,"alt":411,"caption":412},"\u002Fscreens\u002Ffe_media.webp","The Tourbox media library, a grid of travel photos with their captions, the search box reading \"Search media by description\" and the filter, sort and upload controls","The library, searched by description",{"title":363,"description":365},"features\u002Fmedia-library","eOu0upgZgovnt56OFptDUJzhXKmrWLr06aLUxqdQle0",{"id":23,"title":24,"body":25,"control":26,"description":27,"docs":25,"extension":15,"faq":417,"highlights":424,"lede":68,"meta":432,"navigation":70,"path":71,"screen":433,"seo":434,"stem":78,"__hash__":79},{"title":29,"items":418},[419,420,421,422,423],{"label":32,"content":33},{"label":35,"content":36},{"label":38,"content":39},{"label":41,"content":42},{"label":44,"content":45},[425,426,427,428,429,430,431],{"title":48,"description":49},{"title":51,"description":52},{"title":54,"description":55},{"title":57,"description":58},{"title":60,"description":61},{"title":63,"description":64},{"title":66,"description":67},{},{"src":73,"alt":74,"caption":75,"origin":76},{"title":24,"description":27},{"id":436,"title":437,"body":25,"control":438,"description":439,"docs":25,"extension":15,"faq":440,"highlights":458,"lede":477,"meta":478,"navigation":70,"path":479,"screen":25,"seo":480,"stem":481,"__hash__":482},"features\u002Ffeatures\u002Fwebsite.yml","Your website",9,"Enquiry forms you build in Tourbox and add to your own site, a WordPress plugin that adds those forms, your media library and visitor tracking, a record of which adverts on Google, Meta and Microsoft brought in each booking, and hotel and destination content published to your site.",{"title":441,"items":442},"Questions about the website features",[443,446,449,452,455],{"label":444,"content":445},"Do I need to rebuild my website to use Tourbox?","No. Forms go on any site with a short piece of code your web developer pastes in, the WordPress plugin installs like any other, and the tracking tag is one line. Website content feeds the site you have rather than replacing it.",{"label":447,"content":448},"How do website enquiries reach the booking pipeline?","A submission on a Tourbox form becomes an enquiry in your pipeline with the form named as the source, the answers attached, and the visitor's attribution kept. From there your team qualifies it, declines it with a reason, or starts a quote.",{"label":450,"content":451},"Which ad platforms get conversions back?","Google, Meta and Microsoft. Tourbox keeps the click identifiers it saw on the first visit and sends the conversion when the enquiry becomes a booking, so bidding learns from real trips rather than form fills.",{"label":453,"content":454},"What does the WordPress plugin do with my media library?","It adds a Tourbox tab to the WordPress media window. Editors search your library by meaning, filter by tag or place, choose the size and framing, and the image is inserted from Tourbox's delivery, from your own domain if you have set one.",{"label":456,"content":457},"Does Tourbox build web pages?","No. You write the content in Tourbox, attached to the thing it describes, such as a hotel or a destination, and your website reads it through a feed and shows it in its own design. Your web developer sets that up once, with what is called a headless CMS.",[459,462,465,468,471,474],{"title":460,"description":461},"Forms","Build enquiry forms and traveller questionnaires in Tourbox, with pages, questions that appear only when they apply, and your branding, and add them to your site. Each submission arrives as an enquiry with the form as its source and the answers attached.",{"title":463,"description":464},"WordPress plugin","Adds your forms as a block or a shortcode, a Tourbox tab in the WordPress media window that browses your library with search and a crop editor, and the visitor tracking tag. It updates itself.",{"title":466,"description":467},"Which adverts brought in bookings","The tracking codes that arrive with an ad click are kept from the first visit through the enquiry to the booking, and the result is sent back to Google, Meta and Microsoft so your advertising learns which clicks became trips.",{"title":469,"description":470},"Content for your website","Write up your hotels, places and team members once in Tourbox, with photos and whatever fields you choose, and your website shows them. Your site keeps its own design and your web developer connects it with a feed.",{"title":472,"description":473},"Booking share links","A link a customer can open on their phone to see where their booking stands, with no sign-in.",{"title":475,"description":476},"Your own media domain","Photos on your site can carry a web address you own, so nothing on the page points at ours.","Your website is where most trips start. Tourbox gives it the pieces it needs from the system that runs the trips, without replacing the site you already have.",{},"\u002Ffeatures\u002Fwebsite",{"title":437,"description":439},"features\u002Fwebsite","XXNEZovvO8xOeEwI7viPOn-uYABA44Rm7yS4wYoQK3M",{"id":484,"title":485,"body":25,"control":486,"description":487,"docs":25,"extension":15,"faq":488,"highlights":503,"lede":522,"meta":523,"navigation":70,"path":524,"screen":525,"seo":529,"stem":530,"__hash__":531},"features\u002Ffeatures\u002Fcommunications.yml","Communications",10,"Send from your own mailbox, have incoming mail sorted and a reply drafted from the booking, text travellers from your own number, and keep every message where the work is.",{"title":489,"items":490},"Questions about communications",[491,494,497,500],{"label":492,"content":493},"Can I send from my own email address?","Yes. Connect a Microsoft 365 mailbox and mail goes out from your address and lands in your sent folder as well as on the booking. Google mailboxes follow once Google has finished verifying the Tourbox app for sending.",{"label":495,"content":496},"What does Tourbox do with an email that arrives?","It reads it, decides what it is, and files it. A new lead becomes an enquiry in your pipeline. A reply from a customer lands on their booking. A supplier confirmation or invoice is read and its details offered to the booking for you to check. A reply is drafted for you where one makes sense.",{"label":498,"content":499},"Will anything be sent without me seeing it?","No. Drafted replies wait for you to edit and send. Automation rules can raise a task to send something, but a person sends it.",{"label":501,"content":502},"How do text messages work?","Your organisation gets its own number. You text a traveller from the booking, they reply to that number, and the reply shows in Tourbox next to the booking. Messages are counted and the allowance is visible in Settings.",[504,507,510,513,516,519],{"title":505,"description":506},"Email from your own address","Connect the mailbox you already use and quotes, confirmations and replies go out as you, from your address, and are logged against the booking. Microsoft 365 today, Google once its app verification completes.",{"title":508,"description":509},"Incoming email, sorted","Mail arriving in Tourbox is read and filed, a new lead becomes an enquiry with the dates, party and budget filled in, and a supplier confirmation is read and its details offered to the booking.",{"title":511,"description":512},"A reply, drafted","For each message a reply is drafted from the booking and the thread, for you to edit and send. Nothing goes out on its own.",{"title":514,"description":515},"Text messages from your own number","Text travellers from a number that belongs to your business. Replies come back into Tourbox, next to the booking, rather than onto someone's phone.",{"title":517,"description":518},"Templates and snippets","Email templates and snippets with the customer's name, the booking reference and the dates filled in, so a quote or a chase reads the same whoever sends it.",{"title":520,"description":521},"One inbox, with the context","Every message sits on the booking, enquiry or customer it belongs to, with the outbox beside it, so a colleague covering a desk sees the whole thread.","Most of the day is messages. Tourbox puts them next to the booking, the enquiry and the customer they are about, sends them from your own address, and does the sorting before you open them.",{},"\u002Ffeatures\u002Fcommunications",{"src":526,"alt":527,"caption":528},"\u002Fscreens\u002Ffe_comms.webp","The Communications inbox in Tourbox, one conversation per row with its channel, subject, sender, first line, the linked booking and customer, and when it arrived","Conversations, each linked to its booking",{"title":485,"description":487},"features\u002Fcommunications","mTPFk_RE1vU-5pu-t9YkW7M3genPtFMQ7BdpNdltq_8",{"id":533,"title":534,"body":25,"control":535,"description":536,"docs":25,"extension":15,"faq":537,"highlights":552,"lede":574,"meta":575,"navigation":70,"path":576,"screen":25,"seo":577,"stem":578,"__hash__":579},"features\u002Ffeatures\u002Ftasks-and-tools.yml","Tasks, templates and tools",11,"Tasks with owners and due times, rules that create the routine ones for you, work lists for a tidy-up pass through your hotels and activities, dictation into any field, and templates for everything you send.",{"title":538,"items":539},"Questions about tasks and tools",[540,543,546,549],{"label":541,"content":542},"Can a task be tied to a booking?","Yes. A task links to a booking, an enquiry or a customer, shows on that record, and carries the owner, due date and time, and priority. Your own task list shows everything assigned to you across all of them.",{"label":544,"content":545},"What can automation rules do?","Raise tasks on a trigger, such as a payment falling due, a departure approaching, a form being submitted or a status changing, and send a form or a message when a person confirms. The rules are yours to define and switch off.",{"label":547,"content":548},"What is a work list for?","For a pass through many hotels, activities or other catalogue items at once, such as checking photos and descriptions before a season. You pick the items, Tourbox gives you a list to walk, and each one is edited in place and ticked off, with keyboard shortcuts to move fast.",{"label":550,"content":551},"Does dictation work in any field?","Yes. Hold the dictation key, speak, release, and the text is typed where your cursor is. Speech is transcribed on a provider with an EU region, and the minutes used are visible in Settings.",[553,556,559,562,565,568,571],{"title":554,"description":555},"Tasks with an owner and a due time","Follow-ups, payment reminders and supplier chases with an owner, a due date and time and a priority, linked to the booking, enquiry or customer they are about, so they show on that record as well as in your list.",{"title":557,"description":558},"Automation rules","Rules that raise the routine tasks for you, such as a balance chase when a due date nears or a welcome-home message after a return, and task presets for the sequences you run on every trip.",{"title":560,"description":561},"Work lists","Pick a set of hotels, activities or other catalogue items, by tag, by filter or by hand, and walk through them one by one, editing in place, handing one to a colleague, skipping or ticking off. Built for a photo or description pass that would otherwise never happen.",{"title":563,"description":564},"Dictation","Hold a key, speak, and the words are typed into whichever field you are in. Notes, descriptions and replies without the keyboard.",{"title":566,"description":567},"Templates for what you send","Itinerary blocks, day templates, document templates for quotes, itineraries and vouchers, and email snippets, shared by the whole team and filled from the booking.",{"title":569,"description":570},"Lists, tags and places, kept tidy","Your own pick lists, tags and places, with a tidy-up that finds the duplicates and the junk that build up over years and lets you merge them after review.",{"title":572,"description":573},"Branded PDFs","Quotes, itineraries, vouchers and ATOL certificates generated in your branding, from templates you can edit.","The small things that keep a tour business tidy. Tourbox holds the follow-ups, the chases and the housekeeping where the work is, and takes the typing out of as much of it as it can.",{},"\u002Ffeatures\u002Ftasks-and-tools",{"title":534,"description":536},"features\u002Ftasks-and-tools","gk7-4B_ixRFoT692EShV0qzo2zONIz1DQCoYpWno91A",{"id":581,"title":582,"body":25,"control":583,"description":584,"docs":25,"extension":15,"faq":585,"highlights":600,"lede":625,"meta":626,"navigation":70,"path":627,"screen":25,"seo":628,"stem":629,"__hash__":630},"features\u002Ffeatures\u002Fintegrations.yml","Integrations",12,"Xero, Slack, Zoom, Vamoos, Microsoft 365 and Google mailboxes, a WordPress plugin, live flight search through a connected provider, and a connection for AI assistants such as Claude and ChatGPT over MCP.",{"title":586,"items":587},"Questions about integrations",[588,591,594,597],{"label":589,"content":590},"Does Tourbox replace Xero?","No. Tourbox holds the bookings and their money; Xero holds the books. Supplier invoices and customer payments go across as they happen, and a payment allocated to an invoice in Tourbox shows up reconciled in Xero.",{"label":592,"content":593},"Who can set up an integration?","A team member with the manage-integrations permission, which owners and admins hold. Each integration is connected once for the organisation, except mailboxes and Zoom, which are connected per person so that mail and meetings are yours.",{"label":595,"content":596},"What is MCP and why would I use it?","MCP is the open standard that lets an AI assistant such as Claude or ChatGPT work with other software. Connecting one to Tourbox lets it answer questions from your reporting figures, which carry no personal data, and work on your document templates, with the access you granted and nothing more. You switch it off from Settings at any time.",{"label":598,"content":599},"Is there an API?","Website content is published through a feed, forms and the tracking tag come as a short piece of code for your site, and AI assistants connect over MCP. A general API for other software is not published yet; talk to us about what you need to connect.",[601,604,607,610,613,616,619,622],{"title":602,"description":603},"Xero","Supplier invoices and customer payments are pushed to Xero as they happen, so the books match the bookings without a month-end export.",{"title":605,"description":606},"Slack","Notifications where the team already is, for the events you choose.",{"title":608,"description":609},"Zoom","Connect your own Zoom account and create a meeting from a booking or an enquiry.",{"title":611,"description":612},"Vamoos","Push the itinerary to Vamoos for operators who give travellers that app.",{"title":614,"description":615},"Mailboxes","Microsoft 365 mailboxes connected per person, so mail is sent as you from your address. Google mailboxes follow once Google's app verification completes.",{"title":617,"description":618},"WordPress","A plugin that adds your Tourbox forms, your media library and the visitor tracking tag to a WordPress site, and keeps itself up to date.",{"title":620,"description":621},"Flights","Search live fares through a connected flight provider on your own account and import an offer straight into the itinerary.",{"title":623,"description":624},"AI assistants over MCP","Connect Claude, ChatGPT or any other assistant that supports MCP, the open standard for this. One sign-in, your choice of which parts of Tourbox it may use and whether it may change anything, and a switch-off button in Settings.","Tourbox connects to the tools a tour business already runs on. Each connection is set up once in Settings by someone with the right permission, and can be switched off there.",{},"\u002Ffeatures\u002Fintegrations",{"title":582,"description":584},"features\u002Fintegrations","laPLmKPURE17wks4fb8itRe7D4WJt_RjJGR9PsJDulw",1792244049707]